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Frequently Asked Questions

Have questions about your event or booking process? We hope to address them in our FAQ. Should you have further inquiries, please feel free to reach out

Rolled ice cream also known as stir-fried ice cream, Thai Ice Crea, Ice cream rolls, Roll Up Ice cream is a gourmet frozen dessert originating from Southeast Asia, gaining worldwide popularity for its visually appealing preparation. Unlike traditional ice cream, rolled ice cream is made by pouring a liquid base onto an extremely cold metal surface, so it's the total opposite of grilling or Tappernaki where it's skillfully chopped, mixed, spread, and rolled right before your eyes.

At Roll Me Up, we elevate this delightful treat to an art form, using only the finest, freshest luxury ice cream base. Our commitment to quality means selecting premium fresh ingredients that ensure each roll bursts with unparalleled flavor and creaminess. By choosing high-grade, fresh produce and combining it with our unique freezing technique, we create not just ice cream but an immersive experience in luxury and taste. This dedication to excellence makes our rolled ice cream a standout indulgence, promising an unmatched sensory journey for all our guests.

The setup time for our events varies based on the nature and duration of the event. For shorter events, we usually arrive 1-2 hours beforehand to ensure everything is prepared for service. For larger exhibitions or events requiring early morning starts, we often set up the previous day to guarantee a smooth operation for the event's entirety.

We are flexible and aim to accommodate your specific setup needs. Should you require an earlier setup, we're more than willing to arrange this. As for packing up, our team efficiently dismantles our setup immediately after service concludes, ensuring we leave the venue tidy and as we found

To ensure our ice cream roll machines operate smoothly, we need access to an electrical outlet compatible with a 3-pin UK plug. Each of our ice pan machines consumes approximately 1.2kw of power. Spatially, we require a minimum area of 1.5m x 2m to set up our equipment comfortably.

For outdoor events, we can operate within a gazebo. The standard size we use is 3m x 3m, though for larger gatherings, we can expand to a setup area of 4.5m x 3m.

Please note, due to the heavy nature of our equipment, which is mounted on wheels for mobility, navigating steps is challenging, a flat surface is essential for our setup.

At private events, our approach involves preparing batches of ice cream rolls to ensure quick and efficient service, allowing us to serve your guests without delay.

On average, we can create up to 160 rolls per hour for each of our pans. The specific number of guests we serve within an hour depends on your event's unique requirements.

Our ice cream roll setup is designed to cater to 2, 3, 4, or 6 people simultaneously, with the allocation being 4, 3, 2, or 1 roll per person, respectively.

This means if we're serving two people at a time, we can accommodate approximately 50 people in an hour. By adjusting the servings to 2 rolls per person, we can serve around 70 people within the same timeframe.

Each event is different so please speak to us so we can advise

Our delectable ice cream delights have journeyed across the UK, gracing events in every nook and cranny—from the bustling cities to the serene countryside.

While we're thrilled to bring our flavours to all corners of the UK, please note that travel costs apply.

At Roll Me Up, we offer extensive branding solutions to ensure your event is a reflection of your unique style and brand identity. From the luxury ice cream itself to the carts, cups, and even wafers, everything serves as a delicious blank canvas ready to showcase your brand. Personalize our carts with your logo or messages to align with your event theme.

Look here and see how you can customise your experience.

Tailor flavours, ingredients and colours to match your brand, and opt for custom-printed cups or use labels for a straightforward branding approach.

Elevate the customized experience with branded wafers, available in coloured or black, to make your brand pop.

Our regular attire to plain white shirt and black Roll Me Up apron, although our staff are also ready to complement your branding efforts by donning aprons, t-shirts, or tops bearing your logo.

For a tailored branding solution, please consult with our team to explore all the possibilities.

No, we don’t. Our rolled ice cream's preparation is a visual spectacle that we believe is best experienced up close. The theatrics of crafting each roll are central to the enjoyment, and trucks or trailers would limit this interaction.

Our standalone carts are designed for flexibility and accessibility, able to be transported to virtually any location and fit in spaces where trucks cannot, requiring only an electrical point to operate.

At Roll Me Up, we've proudly served an impressive roster of global brands spanning a variety of industries, including financial, legal, fashion, automotive, and pharmaceutical sectors. Among the renowned names we've collaborated with are Deloitte, Aston Martin F1, GW Pharma, Mercedes Benz, Santander, Porsche, and many others.

Our experience encompasses catering at exhibitions, conferences, brand activations, and parties, showcasing our versatility and commitment to enhancing every event with our unique rolled ice cream experience

Sustainability is a fundamental part of Roll Me Up's ethos from day one. We pride ourselves on using locally sourced ice cream and serving it in recyclable containers. Our serving utensils are crafted from compostable and recyclable materials, aligning with our commitment to minimizing waste. It's rare for us to have any leftovers, aside from a few wrappers, thanks to the irresistible appeal of our ice cream.

Moreover, our commitment to the environment extends to our transportation, as we utilize the latest Euro Diesel 6 vans known for their fuel efficiency and low emissions

One of the fantastic aspects of rolled ice cream is its bespoke nature, allowing us to create flavors that cater to individual food intolerances and dietary requirements. Our menu offers a variety of options to suit the specific needs of your event.

For guests with dairy intolerances or those following a vegan lifestyle, we provide a delicious dairy-free alternative made from coconut.

Please be mindful that once an ingredient has been used on the pan, there may be cross-contamination with other food items.

We encourage you to discuss any allergen concerns with our team to ensure a safe and enjoyable experience for everyone

To initiate a booking, please either send us an email at [email protected] or complete the inquiry forms available on our website. We will gather all necessary information and provide you with a customized quote tailored to your specific requirements. Bookings are typically secured with a 20% deposit. Following this, we will forward you a booking form, including options for flavors, to finalize your selections.

What are your pricing details?

Our pricing structure is customized to each event, ensuring you receive a service tailored perfectly to your needs. On average, services are priced at £300 per hour, with a minimum booking time of 4 hours. Additionally, we offer special rates for full-day events. For a personalized quote that fits your event's specific requirements, please reach out to us directly.

To accommodate the demands of continuously crafting ice cream rolls, which can be quite labour-intensive, we typically have at least two team members present at events. This approach ensures that tasks such as heavy lifting are managed safely, while also allowing team members to alternate roles, guaranteeing an uninterrupted flow of ice cream roll service and maintaining the highest efficiency in our operations.

For events that extend over longer periods or require more pans, additional team members are brought in.

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